Privacy Policy

Before using our services or functionalities, it is important that you read this Policy, as well as the specific conditions that regulate each service or functionality.

Purpose of the Privacy Policy

This Privacy Policy of banking-assist.com governs the collection, use, and other forms of processing of personal data provided or obtained with the authorization of Users and/or Customers on this website or in any other environment of the entity, digital or physical.

By entering data in one or more of our data collection forms, either digitally or physically, you agree to its terms of use and the privacy policy, acknowledging that you have been informed of the terms of use and legal notice related to them.

We inform you that each time you provide us with your data or whenever it is necessary to access information that could identify you—such as your name, surname, email address, postal address, phone number, etc.—whether to browse the website, purchase our products, or use our services, this Privacy Policy will apply.

banking-assist.com informs users that it complies with the current data protection regulations, and specifically, with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data.

All legal texts are available to Users and/or Customers on the corresponding website. It is important that you read them, as the terms in force at the time of using our services will be applicable.

Who is responsible for processing your data?

banking-assist.com is responsible for the collection and processing of your personal data in relation to the services it provides. banking-assist.com is committed to respecting and safeguarding your privacy and data security. The identifying data of the data controller are: banking-assist.com, with its registered address at C. de Villanueva, 29, 28001 Madrid, Spain.

What data do we collect and how?

Depending on how you interact with banking-assist.com (through the website or digital environments, email, or phone, etc.), we collect various types of data about you that may directly or indirectly identify you, as described below:

Personal Contact Information: Data such as your name, postal address, email address, or phone number.

Account Registration Information: Data required for logging into your user account, such as email and encrypted password.

Demographic or Behavioral Information: Data about your demographic characteristics or behavior.

Technical Information on Computing/Mobile Devices: Information on the device or computing system you use to access our website (IP, operating system, web browser).

Website/Communication Information: Information about your interactions with our website, such as clicked links, pages viewed, response times, etc., obtained through automatic technologies such as cookies.

Your consent to the processing of your personal data is always revocable. However, if you object to such processing, we may not be able to provide certain functionalities or services.

For what purposes do we collect your data?

We may process your data for various purposes, such as:

•Registering you on our website

•Making an online purchase

•Contacting our Customer Service

•Submitting a complaint, suggestion, or claim

To whom will your data be disclosed?

To ensure full customer satisfaction, we inform you that all data provided and those you may provide will be treated with the utmost confidentiality. Your data may be disclosed to trusted third parties to improve our service, such as:

•Providers of technological services, database maintenance, and support

•Web analytics providers or search engines

If we use companies outside the European Economic Area (EEA), we will only employ those that offer sufficient protection under European law, such as US-based providers that adhere to the “Privacy Shield.” We will not disclose your data to third parties without your authorization or unless required by law.

How long do we retain your personal data?

Personal data will be retained unless you state otherwise and for the legally established periods, unless they lose their usefulness or the legitimate purpose for which they were collected.

What rights do users who provide us with their data have?

Users may exercise the rights recognized under the General Data Protection Regulation, such as portability, access, rectification, erasure, and restriction of processing. These rights may be exercised by sending a request via email to info@banking-assist.com.

Incident Reporting

In the event of an incident or irregularity, please contact info@banking-assist.com.

Contact

If you have questions or concerns about how we handle your personal data or wish to contact our Data Protection Officer, please email us at info@banking-assist.com.